Privacy Policy | Fresh Paws Lubbock LLC

Privacy Policy

Fresh Paws Lubbock LLC, freshpawslubbock.com
Last updated: January 19, 2026

This Privacy Policy explains how Fresh Paws Lubbock LLC (“Fresh Paws,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, request a quote, schedule service, or communicate with us by phone, email, or text message.

If you have any questions, contact us at [email protected] or call (806) 686-5150.

Information We Collect

We collect information in a few ways:

  • Information you provide, for example your name, address, email, phone number, gate/access notes, service preferences, and any messages you send us.
  • Service details, for example yard size, pet count (if shared), schedule, and service history.
  • Payment-related information, if you pay for services. Payment processing is typically handled by third-party processors. We do not intentionally store full payment card numbers on our servers.
  • Website usage data, for example IP address, device type, browser type, pages viewed, and general analytics data collected via cookies or similar technologies.

How We Use Your Information

We use your information to:

  • Provide, schedule, and manage services.
  • Send confirmations, reminders, updates, invoices, and service related communications.
  • Respond to inquiries and customer support requests.
  • Improve our website, operations, and customer experience.
  • Prevent fraud, abuse, or misuse of our services.
  • Comply with legal obligations.

SMS/Text Messaging and A2P Compliance

If you provide your mobile number, you may receive text messages from Fresh Paws regarding scheduling, service updates, appointment reminders, billing, and customer support. Message frequency varies. Message and data rates may apply.

Opt out: You can opt out at any time by replying STOP. After you opt out, you may receive one final message confirming your opt out.

Help: Reply HELP for help, or contact us at (806) 686-5150 or [email protected].

Consent to receive text messages is not a condition of purchase. We do not sell your phone number. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Analytics

We may use cookies and similar technologies to operate our website, understand usage, and improve performance. You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

How We Share Information

We may share information in the following limited situations:

  • Service providers that help us operate our business (for example scheduling tools, CRM, SMS providers, website hosting, payment processors). These providers are permitted to use information only as needed to perform services for us.
  • Legal and safety reasons, for example to comply with law, respond to lawful requests, or protect the rights, property, or safety of Fresh Paws, our customers, or others.
  • Business transfers, if we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

No sale of personal information: We do not sell your personal information.

For clarity, information sharing described above may include “processing” by vendors needed to provide services, but not selling your information for advertising purposes.

Data Retention

We keep information as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access, disclosure, or misuse.

Your Choices

  • Update your information: Contact us if you need to update or correct your details.
  • Marketing messages: You can ask us to stop non-essential promotional messages.
  • Text messages: Reply STOP to opt out at any time.
  • Cookies: Adjust cookie settings in your browser.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to remove it.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Review their policies before providing information.

Contact Us

Fresh Paws Lubbock LLC

Website: freshpawslubbock.com
Email: [email protected]
Phone: (806) 686-5150

This page is provided for general informational purposes. If you have unique compliance requirements, consider having your policy reviewed by counsel.